As a life-long Green Bay Packers fan, the past few years have brought some of the most exciting and nerve-wracking Sundays into my home. This season they started with a record of 6-0, yet they lost the next 2 games. (Note: I’ve been reminded that I don’t actually play football, so I can’t say “we” won and “we” lost.) After the week 8 loss to the Carolina Panthers, Packers quarterback Aaron Rodgers was quoted as saying, “I’m most disappointed about that last play. The whole thing is disappointing.” As one of the best in the league, it’s difficult to hear him be so hard on himself. Whether it’s Aaron Rodgers, Tom Brady or Peyton Manning, how do you coach these elite athletes? Do they need a coach? As we say in Wisconsin, “you betcha”! And so do the elite professionals in your organization.Even the most elite athletes need a coachCredit union managers around the country speak confidently about their high performers – feeling as if they know what they’re doing and can handle any member situation. Those same managers share that they spend an inordinate amount of time with their “problem” employees, leaving little time to work with their top performers. Yet it’s more common than we care to admit to hear of those same top performers leaving not only our credit unions, but potentially the credit union movement in search of a better opportunity elsewhere.The risk of not coaching our elite performers is that they either feel as if they’re being taken for granted or that they’re not being supported when they hit a bump. We need to take the time to help them get to the next level in their career within our credit union. I recently spoke with a high performer who left her credit union after three very successful years. She shared that when she gave her notice, both her manager and the CEO seemed shocked. They told her that her name had been mentioned in several succession planning discussions. Sadly, they never shared that information with this employee and she left with a bit of a bitter taste in her mouth.Keeping Aaron happyOne of the unique characteristics of many of our elite performers is their ability to self-assess. Just like Aaron Rodgers, they know when they’re in the flow, and they know when they screw up. In fact, top performers can be more critical of themselves than you would ever be. Rather than celebrating the successes of the week, they can get wrapped up in analyzing each word that didn’t bring them the desired outcome. You can be most helpful by identifying opportunities for improvement together. Find out when they’ve got their next conversation scheduled with a member, when they’re doing their next presentation, or whatever situation they might find themselves in where they can hone their craft. To help them maintain a positive perspective, ask them what 1 or 2 goals they want to work on during their next call. To follow up, use a simple debrief process and ask:What went well in that interaction?What one thing would you like to do differently the next time?By when would you like to implement the change?Using this simple format will get your top performers to self-assess, identify an opportunity for improvement without obsessing and set a timeframe for the next time they’ll have a chance to refine their skills. By prioritizing these follow up conversations with your best players, they’ll start to feel that they are a priority for you, too.The player becomes the coachOne of the most rewarding experiences for a manager is when a high-performing direct report gets promoted into their first management position. It can be extremely rewarding for your elite staff to get the opportunity to share their best practices and coach other staff. Have you ever watched what Aaron Rodgers does either in the pre-season or when the Packers are leading by enough that he is taken out of the game? He grabs a headset and steps up to coach the 2nd string quarterback. He wants to see the team succeed, even when he isn’t playing. Your elite performers are the same. They truly want the credit union to succeed. They can help your whole team thrive. Just like with Aaron and the Green Bay Packers, we can make it back to the Super Bowl! 26SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Angela Prestil Angela Prestil is Director of Business Development for Credit Union National Association. Her responsibilities include ensuring the successful implementation of the Creating Member Loyalty™ sales culture development system, as well … Web: www.cuna.org Details
Would you like to read more?Register for free to finish this article.Sign up now for the following benefits:Four FREE articles of your choice per monthBreaking news, comment and analysis from industry experts as it happensChoose from our portfolio of email newsletters To access this article REGISTER NOWWould you like print copies, app and digital replica access too? SUBSCRIBE for as little as £5 per week.
Topics : Hong Kongers rushed to buy copies of pro-democracy newspaper Apple Daily on Tuesday in a show of support for its owner, who was arrested a day earlier as police rounded up critics of China.A crackdown on dissent in Hong Kong has gathered pace since China imposed a sweeping security law in June, with opposition politicians disqualified and activists arrested for social media posts.The moves have provoked outrage in the West and fear for millions in the city who last year took to the streets to protest Beijing’s tightening grip on the semi-autonomous city. The newspaper’s front page showed a picture of Lai being led away in handcuffs with a headline — in typical lurid red characters — that said “Apple will fight on”.Dozens of people lined up in Mong Kok and around the city to buy the paper, including a woman who bought 16 copies and gave her name as Chan.”Hong Kong is a place with press freedom, but the police now suppress press freedom in a high-profile way. I feel very angry,” she said.Hong Kongers had on Monday immediately shown their support by buying shares in Lai’s media company, sending its stock value soaring. The buying spree continued on Tuesday morning, with the company’s value increasing more than 600 percent since Lai’s arrest. ‘Eviscerated’ Hong Kong’s new national security law criminalizes secession, subversion, terrorism and colluding with foreign forces.The most serious crimes under the law, which was introduced on June 30 and is not supposed to be retroactive, carry up to life in jail.Its broadly worded provisions criminalized certain political speech overnight, such as advocating sanctions, and greater autonomy or independence for Hong Kong.Similar laws are used on the authoritarian mainland to snuff out opposition.Lai, 71, was held on charges including colluding with foreign forces, as well as fraud, in an operation targeting his Next Digital publishing group.Among the others arrested were two of Lai’s sons, young pro-democracy activist Agnes Chow and Wilson Li, a former activist who describes himself as a freelance journalist working for Britain’s ITV News.Even as police were conducting interrogations, Beijing hailed Lai’s arrest, declaring him an “anti-China rabble-rouser” who conspired with foreigners to “stir up chaos”.Critics believe the law has ended the key liberties and autonomy that Beijing promised Hong Kong could keep after its 1997 handover by Britain.US Secretary of State Mike Pompeo, who met with Lai last year, said he was “deeply troubled” by reports of Lai’s arrest.Pompeo described it as “further proof” that Chinese authorities have “eviscerated Hong Kong’s freedoms and eroded the rights of its people”.The United States had last week already imposed sanctions on a group of Chinese and Hong Kong officials — including city leader Carrie Lam — in response to the crackdown.China condemned the sanctions as “barbarous” and imposed retaliatory sanctions on some senior American politicians and leading human rights campaigners.In a late-night briefing, police said those arrested were part of a group that had previously lobbied for foreign sanctions.”After the national security law came into force, this group was still active,” senior superintendent Li Kwai-wah told reporters. In one of the most dramatic days of the crackdown, media tycoon Jimmy Lai was among 10 people detained under the new law on Monday as around 200 police officers searched the newsroom of his tabloid, which is unapologetically critical of Beijing.In a show of solidarity for Lai, people in the city rushed to buy Tuesday’s Apple Daily, with the newspaper saying it had upped its print run to 550,000 from its normal circulation of 70,000.One restaurant owner bought 50 copies at a news stand in the commercial district of Mong Kok, saying he planned to give them away for free.”Since the government doesn’t allow Apple Daily to survive, then we as Hong Kongers have to save it ourselves,” the man, who gave his surname as Ng, told AFP.
This week is National Radon Action Week according to the U.S. EPA. Health agencies throughout the nation have joined forces to promote awareness of the leading cause of lung cancer for non-smokers.The American Lung Association, Centers for Disease Control, and National Cancer Institute all agree that radon is a national health issue and encourage radon testing during the October awareness drive.Radon is a naturally-occurring, invisible, and odorless radioactive gas. It is not isolated to certain geographic areas or home types. According to the EPA, radon problems have been detected in homes in every county of the United States and it has caused more fatalities last year than carbon monoxide, fires, and handguns combined.By taking simple steps to test your home for radon and fix if necessary, a potential health hazard can be avoided.If a home hasn’t been test for radon in the past two years, the EPA and the Surgeon General recommend residents to contact the state radon office for information on locating qualified test kits or qualified radon testers.Visit Indiana’s Radon Website. National Radon Action Week is October 21- 27. Learn more about the federal plan at Radon Plan.
AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to MoreAddThisALPENA, Mich.— For many dog owners, the health of their animal is just as important as their own. According to the World Organisation of Animal Health, there is not enough evidence to support the transmission of COVID–19 from animal to human.Dr. Knight’s concern is human to human contact, which is why staff at the clinic is taking necessary precautions to keep owners and their animals safe. Pet owners are encouraged to contact your local veterinary clinic to find out what they are recommending for entry into their building.Also, pet owners should stock up on two week’s worth of pet supplies including water, medications and extra food.For more information, you can visit www.switzerveterinaryclinic.comAddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to MoreAddThisContinue ReadingPrevious Alcona Schools still looking after students during pandemicNext Governor Whitmer Signs “Stay Home, Stay Safe” Executive Order
Officials in St. Lucie County are holding a news conference related to the coronavirus.