FacebookTwitter Posted: March 18, 2018 KUSI Newsroom SAN DIEGO (KUSI) – A 63-year-old man remained hospitalized today following a stabbing in Sherman Heights.The injury was inflicted at about 8:30 p.m. Saturday in the 2200 block of Imperial Avenue.The victim was arguing with a 19-year-old man, according to Officer Robert Heims of the San Diego Police Department. During the argument, the latter is suspected of stabbing the former once in the left rib cage below the armpit, Heims said.The suspect then fled in an unknown direction. He was described as Hispanic, about 5 feet-8 inches tall, thin and wearing a brown jacket and gray hoodie.The victim was taken to a hospital with non-life-threatening injuries, Heims said. Man injured in Sherman Heights stabbing KUSI Newsroom, Categories: Local San Diego News Tags: Crime, sherman heights, stabbing March 18, 2018
But to publish a special book about an actor who devoted most of his own second act to the community, to sick kids, to others, and not make it even partially charitable smacks of desperation—a money grab at best, and a manipulative tabloid move at worst (People confirmed that the book had been in the works before Newman passed on).Note to People: maybe pay a little less for those Clay Aiken pictures next time and you won’t have to do stuff like this. Perhaps it’s because his death hit closer to home than other celebrities (I live in Westport, Connecticut, just a few short apple tosses from his farmhouse, and worked at the local playhouse the summer he starred in “Our Town”). Perhaps it’s because his philanthropic food company has raised more than $250 million for charities. Perhaps it’s because he was simply a good guy.But People’s announcement that they are putting together a 96-page book about Paul Newman, slapping it with a $12 cover price and rushing 450,000 copies to newsstands leaves a sour taste in my mouth (not unlike, you might say, Newman’s Own Virgin Lemonade, which is lip-puckeringly sweet—just how Newman liked it).A spokesperson for People confirmed that the book is for-profit and pointed out that the magazine has a long history of publishing tribute books—Johnny Carson and Princess Diana, to name two.I realize that publishing is a business, and deaths—however tragic—represent an opportunity for magazine publishers to capitalize on newsstand sales (see: Heath Ledger, and People’s related cover coup). Both People and Entertainment Weekly are devoting their covers to Newman (EW, in a relatively classy move, going with no cover lines), hoping to equal the success they had with Ledger. (People sold 1,816,546 single copies, 20 percent more than its 1.51 million average, according to the Audit Bureau of Circulations; EW sold 54,641, 36 percent more than its average.) And I’m sure, in terms of tributes, this one will be top-shelf.
79 youth in Kashmir Valley have joined various terror outfits during this year, a figure which is 30 per cent higher than that of the previous year, Rajya Sabha was informed on Wednesday.Replying to a written question by BJP member Lal Sinh Vadodia, Minister of State for Home Haribhai Parathibhai Chaudhary said as per reports, 79 youths have joined militant ranks during 2015 (as on November 30) whereas 60 youths joined militant ranks during the corresponding period of 2014.There has been a growing concern within the security establishment about the sudden increase in disappearance of youths in Kashmir Valley this year and reports coming in suggest that they have joined various militant organisations, especially pro-Pakistan Hizbul Mujahideen led by Burhan Wani.The minister informed the Upper House that the terrorist activities in the Jammu and Kashmir were regularly being monitored and reviewed at various levels. He said that the government has adopted various counter measures to neutralise these efforts and capabilities of militants to disturb peace in the state.Chaudhary said the government has also encouraged policies to mainstream the youth, including providing employment opportunities to wean them away from militancy.He said various steps have been initiated, including proactively taking suitable measures to safeguard the borders from cross-border terrorism and containing militancy.
5 min read With the speed of innovation today, technology becomes obsolete practically the minute it’s available. And now with two always online smartphones in use for every nine people on the planet, according to Business Insider, there appears to be no satisfying the information consumption of hyperconnected users. We are past the age of “smart” and moving into the age of “smarter.”This deluge of always-on technology has also created a wave of disruptive applications that are empowering today’s consumers as never before. But customer service has been left huffing, puffing and lagging behind. With 26 billion devices projected to be connected via the Internet of Things by 2020, a blender might issue an alert before it’s going to break or a furnace may dispatch an email indicating it needs servicing before the owner knows it does. But what’s yet to be figured out is how to use that information to provide a seamless and exceptional experience that satisfies consumers before they express a desire to be satisfied.People want to engage with the companies they do business with on their terms. But most companies have been slow to respond to this fundamental shift in the customer-company relationship. Because of this, only the companies that make customer experiences as smart as the products and services they support will hold an advantage over their more reactionary competitors. And while there is no simple app for smart customer service, here some things enterprises should know:Related: Will Your Company Be a Leader of the Customer-Service Revolution?1. Care across channels can take continuity to a smarter level.When consumers use smart devices, their expectation is clear: engagement with a company on all channels (voice, text, instant message chat) with a continuity and consistency of care between them all. Companies must drive a smarter experience by correlating one interaction to the next regardless of how each contact was started and where it finishes. Similar to smart products, these channels should be able to share information like an “Internet of Channels” so the customer-service dots are connected to provide a seamless and consistent experience.This is a critical piece of the puzzle for the future of customer engagement. Consumers will no longer tolerate having to repeat themselves or go through multiple steps every time they contact customer service. Pet insurance company Trupanion does this: Its customers can move from an email, to chat and then to a voice session without interruption and without starting over. This smart experience is one of the reasons why the company has such a fiercely loyal and growing customer base.Related: 8 Ways the ‘Internet of Things’ Will Impact Your Everyday Life2. Harness the interconnectedness of smart data.Smart devices have expanded how much and how often consumers are pushing out information about themselves and their habits. This presents enormous opportunity for companies. Through software-driven analysis of customer interactions, companies can now predict in real time what will happen next before an upselling opportunity is lost or a frustrated client decides to cancel his or her service. One way it can do this is by flagging potential telltale terms that a customer might provide. This way the service representative will be able to change the course of the customer experience from poor to better.Look at service pain points. Data on customer-purchase history, interactions and previous complaints need to be at the agent’s fingertips, instantly accessible on every channel, including those for in-person interactions. The faster that data is made available to front-line representatives, the more likely they’ll be able to act on the opportunities the information reveals.Related: 10 Stories of Unforgettable Customer Service3. Smart predictions could keep pace with fast reactions.Research shows that consumers are willing to divulge personal information if it improves their experience or service with a company.Take, for example, the upscale eatery Eleven Madison Park in New York City. The restaurant’s staff googles its guests before they arrive to see where they are from or what they might like to drink so as to deliver a highly customized dining experience. This idea is the essence behind the smarter experience: proactive and predictive engagement. The result is that customers feel like the brand “knows” them.According to RnRMarketResearch, location-based service marketing is predicted to grow 25 percent a year over the next five years. Armed with data from Foursquare check-ins, interaction history, a company now has the ability to proactively serve a gamer who just recently had trouble updating his console by recognizing that he is in the area and dropping him a store credit for the season’s hottest new game.Or a company can predict that a customer might need allergy medication based on the local pollen count and the number of days since the person’s last refill, then send that individual a reminder when close to the pharmacy. It’s like “nesting” the customer: the gathering data through all points of engagement that the individual has with a company so as to anticipate his or her needs and create smarter experiences.The future of customer care will be a completely synchronous response, able to call upon any resource, any individual and any piece of data to deliver an experience that meets that consumer expectation. By creating a seamless relationship between omni-channel communication, analytics and predictive, proactive communications, companies can create the smarter experiences consumers, and their smart products, demand.Related: Why the Future of Retail Will Blow Your Mind Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right. Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals Opinions expressed by Entrepreneur contributors are their own. July 24, 2014 Register Now »
July 1, 2015 5 min read Enroll Now for Free Opinions expressed by Entrepreneur contributors are their own. Free Workshop | August 28: Get Better Engagement and Build Trust With Customers Now In a townhall Q&A session on Facebook yesterday, Marc Zuckerberg answered a handful of user-posed questions, tackling the specific (his workout routine, what’s on his reading list, the average number of hours he clocks in at the office each week) as well as the more far-reaching (predictions for Facebook’s future, the future of AI and the importance of creating a connected world).Below are a few highlights from the session, which drew questions from Richard Branson and Arnold Schwarzenegger, among others.On his workout routineZuckerberg works out three times a week, usually first thing in the morning, and tries to take his dog for a run whenever he can, saying it makes for a “hilarious” scene because it’s “basically like seeing a mop run.”(Fun fact: This nugget of information comes courtesy of Arnold Schwarzenegger, who asked Zuckerberg to shut down the whole “but I’m too busy to work out” excuse millennials are apparently fond of throwing around. “Mark, I always tell people that nobody is too busy to exercise, especially if Popes and Presidents find time,” he wrote. “You’ve got to be one of the busiest guys on the planet, and younger generations can probably relate to you more than they can the Pope – so tell me how you find time to train and what is your regimen like?”)On his work scheduleWhile he’s only physically in the office 50 to 60 hours a week, Zuckerberg doesn’t unplug when he leaves the building. “If you count all the time I’m focused on our mission, that’s basically my whole life,” he wrote.Related: Surprise! Mark Zuckerberg Isn’t a Workaholic. Well, Not Exactly.On the benefits of a connected world Richard Branson was on hand to ask Zuckerberg about why he’s working to connect the entire global population to the internet.While there are tangible benefits – such as “access to education, health information, jobs and so on,” he wrote – Zuckerberg believes that connecting more people will lead to more innovation. “Think about how many brilliant entrepreneurs there are out there who have great ideas and the will to change the world, but just lack basic tools to do so today,” he wrote. “If you go by the population, almost two-thirds of these entrepreneurs don’t have Internet access today. Once they get connected, we may have three times as many good ideas and amazing new services built that will benefit everyone around the world.”On artificial intelligenceIf Facebook’s ability to recognize and tag individuals in photos freaks you out, you won’t like what’s coming. “Our goal is to build AI systems that are better than humans at our primary senses: vision, listening, etc.,” Zuckerberg wrote. “For vision, we’re building systems that can recognize everything that’s in an image or a video. This includes people, objects, scenes, etc. These systems need to understand the context of the images and videos as well as whatever is in them.”On virtual realityLast year, Facebook acquired Oculus for $2 billion. So what are Zuckerberg’s plans for the company? In part, Zuckerberg says we can expect to see the social network use virtual reality to enhance online communication: “Just like we capture photos and videos today and then share them on the internet to let others experience them too, we’ll be able to capture whole 3D scenes and create new environments and then share those with people as well. It will be pretty wild.”Related: Mark Zuckerberg: I Would Only Hire Someone to Work For Me If I Would Work For ThemOn telepathyWhen asked “whats going on with facebook in the future?” Zuckerberg again focused on new methods of communication, this time going beyond advances in VR.If Facebook has anything to do with it, in the future we will be able to communicate telepathically. According to Zuckerberg, it’s the next natural advancement once swapping virtual reality experiences with one another becomes mainstream. “After that, we’ll have the power to share our full sensory and emotional experience with people whenever we’d like,” he wrote. “One day, I believe we’ll be able to send full rich thoughts to each other directly using technology. You’ll just be able to think of something and your friends will immediately be able to experience it too if you’d like. This would be the ultimate communication technology.”On pokingWhy’d he come up with the now defunct feature? “It seemed like a good idea at the time.”You can find Zuckerberg’s entire townhall session here, including answers to questions from Shakira, Arianna Huffington and Stephen Hawking. Related: To Improve His ‘Media Diet,’ Mark Zuckerberg Announces Virtual Book Club This hands-on workshop will give you the tools to authentically connect with an increasingly skeptical online audience.