Facebook Twitter Google+LinkedInPinterestWhatsApp Facebook Twitter Google+LinkedInPinterestWhatsAppBahamas, June 8, 2017 – Nassau – Police reports confirmed that around 12:30am Wednesday, a woman was found stabbed to death at her Peter Street home, off Market Street. Neighbours reportedly found the woman’s lifeless body on the floor in her home and phoned the police. Police are now searching for a male suspect in connection with the stabbing after witnesses said he was last seen leaving her home before they discovered her dead. Police also confirm the stabbing of a student of HO Nash junior high during a fight with another teenager. Senior ACP Stephen Dean says they have a boy in custody and labeled the stab wounds of the other boy, as minor and done with a knife with a small blade. #MagneticMediaNews#twostabbingsinNassau Related Items:#magneticmedianews, #twostabbingsinNassau
Elaine Welteroth has stepped down as editor-in-chief of Teen Vogue and is leaving Condé Nast, bringing an abrupt end to a six-year run that saw her rise from beauty editor at Glamour to the youngest editor-in-chief in Condé Nast history.“We talked to Elaine about a number of different opportunities but ultimately she decided to go in a different direction,” reads an official statement given to Folio: by a Condé Nast spokesperson. “She was instrumental in the successful launch of the Teen Vogue Summit and [we] know that she will carry that same passion and enthusiasm into her next venture. We wish her all the best in what we know will be an incredible career.”The revelation comes days after Condé tapped CNN’s Samantha Barry as the next editor-in-chief of Glamour, ending a four-month search for Cindi Leive’s successor. Welteroth, who shifted over to Teen Vogue from Glamour in 2012, was widely speculated to be among the frontrunners for Leive’s old job, although the company never publicly identified any candidates. The obvious choice to lead Teen Vogue going forward is Philip Picardi, currently digital editorial director for both Teen Vogue and Allure, who co-ran the brand with Welteroth until her elevation to editor-in-chief last April.Teen Vogue shuttered its print edition in December while Condé Nast indicated plans to invest further in the brand’s growing digital presence—largely the fruit of Welteroth and Picardi’s work shifting the brand’s coverage to focus increasingly on social and political issues as well as fashion and celebrity content, the brand’s historical bread and butter.No word yet on what’s next for Welteroth, but for what it’s worth, The Hollywood Reporter added minutes after Fashionista first broke the news that she has signed with talent agency CAA.
Following Chris Cornell’s tragic death in 2017, his wife continues to speak up about mental health and substance abuse. This time she spoke in front of CongressAna YglesiasGRAMMYs Feb 27, 2019 – 5:36 pm Vicky Cornell, the widow of late Soundgarden frontman Chris Cornell, visited Washington D.C. on Feb. 25 to testify before the Congressional Bipartisan Heroin And Opioid Task Force on the opioid crisis. She advocated for better addiction training for health care professionals in the face of the growing epidemic, underscoring that her husband’s death “was not inevitable.””Chris had a brain disease and a doctor who, unfortunately, like many, was not properly trained or educated on addiction,” Cornell told the task force, according to People. “We must integrate addiction treatment into our health care system—no more false narratives about the need to hit rock bottom, no more secret societies, no more shame—we must educate health care providers on how to treat addiction and best support recovery.”The rock icon was found dead by suicide in his hotel room in Detroit on May 17, 2017 following a Soundgarden concert. The toxicology report revealed prescription medications in his system, including Ativan, a benzodiazepine he was prescribed as a sleep aid, although the medical examiner said these drugs did not directly “contribute to the cause of death.”Vicky believes that her husband would still be here today if he had been treated by a doctor better educated in addiction, which he had struggled with for years before going sober.”He didn’t want to die. If he was of sound mind, I know he wouldn’t have done this… Addiction is a disease. That disease can take over you and has full power,” she told People in 2017. Twitter Email Facebook NETWORK ERRORCannot Contact ServerRELOAD YOUR SCREEN OR TRY SELECTING A DIFFERENT VIDEO Feb 13, 2019 – 4:16 pm Toni & Christopher Cornell | 2019 GRAMMYs News Vicky Cornell Speaks To Congress About Addiction vicky-cornell-congress-we-must-integrate-addiction-treatment-our-health-care-system Earlier this month, Cornell posthumously won Best Rock Performance for “When Bad Does Good” at the 61st GRAMMY Awards.” His children Toni and Christopher accepted the GRAMMY on his behalf in a tear-jerking moment.”I never thought we would be standing here without my dad,” Cornell’s son Christopher said during their acceptance speech. “I’m sure he would be proud and honored. He was a rock icon, the Godfather of grunge and a creator of a movement. While he touched the hearts of millions, the most important thing he is known for, for us, is for being the greatest father and our hero.”If you or a loved one is dealing with substance abuse, there are resources that can help—MusiCares offers free addiction recovery services for people in the music industry, including support groups in several states. Remembering Chris Cornell: A Sweet SunshowerRead more Vicky Cornell To Congress: “We Must Integrate Addiction Treatment Into Our Health Care System”
Former BCCI president Shashank Manohar, Indian Premier League (IPL) chairman Rajiv Shukla and current BCCI president Anurag Thakur during a press conference in New DelhiIANSWhich of the companies will bag the Indian Premier League (IPL) media rights for the 2018 edition of the cricket league? That remains the major question as of now. According to the Board of Control for Cricket in India (BCCI), as many as 18 companies have bought the ITT (Invitation To Tender) document made available for purchase by the cricket board from September 19 to October 18.The deadline for the submission of the bids is October 25.Facebook, Twitter, Reliance Jio, Sony Pictures Network India and Star India are some of the major companies who have picked up the tender document. While the broadcast rights for the Indian subcontinent is for 10 seasons (from 2018 to 2027), the IPL digital rights are valid for five seasons (from 2018 to 2022). The international media rights too are valid for five seasons.”This is going to be a historical moment for Indian cricket. I am pleased to see the overwhelming response from the media and technology companies for IPL Media Rights,” said BCCI president Anurag Thakur in a statement. “With the global trends of showcasing content on multiple platforms becoming increasingly important – TV, Internet and Mobile rights are up for grabs together this time.”To have as many as 18 prospective bidders in the fray reinstates the faith of market forces in Indian Premier League.”According to various reports, the two frontrunners to bag the IPL broadcast rights are Star India and Sony Pictures Network India (SPNI). It could also turn out that the one of these two major companies could pick up all the three media rights as the BCCI, according to sources, is willing to accept a “consolidated bid” from the TV broadcasters, where they need to put forward a one-bid figure for all three rights packages.Full list of companies who have bought the tender documentStar India Pvt. Ltd.Amazon Seller Services Pvt. Ltd.Followon Interactive Media Pvt. Ltd.Taj TV India Pvt. Ltd.Sony Pictures Networks Pvt. Ltd.Times Internet Ltd.Supersport International (Pty) Ltd.Reliance Jio Digital Services Pvt. Ltd.Gulf DTH FZ LLCGroupM Media India Pvt. Ltd.beIN IP Ltd.Econet Media Ltd.SKY UK Ltd.ESPN Digital Media (India) Pvt. LtdBTG Legal ServicesBT PLCTwitter Inc.Facebook Inc.
Abhay Deol at Blackberry sharp nightVarinder ChawlaHandsome hunk Abhay Deol, who is popular for playing interesting roles in Bollywood, is all set to play a baddie, but not in a Bollywood film. Yes! The actor is all set to make his Tamil debut with actor Sivakarthikeyan’s upcoming film Hero, directed by PS Mithran.It was recently revealed that Abhay Deol has been roped in to play the antagonist in this film. The director confirmed it in an interview which he has given to a local news portal in Chennai. Production banner KJR Studios also tweeted recently, “Thrilled to have Bollywood stunner @AbhayDeol on board as the antagonist in @Siva_Karthikyen’s #HERO!…” (sic)Thrilled to have Bollywood stunner @AbhayDeol on board as the antagonist in @Siva_Kartikeyan’s #HERO! ? Excited about this fresh collaboration!@Psmithran @akarjunofficial @thisisysr @kalyanipriyan @george_dop @dhilipaction @ruben_editor @DoneChannel1 @gobeatroute pic.twitter.com/cqZizp6zFn— KJR Studios (@kjr_studios) July 19, 2019 TwitterThe director has revealed that he has been looking for an actor who has a smiling and charming face but who can still instil some terror in the audience. So that is when he thought of Abhay, who has been able to pull off such roles with ease.This film will have Kalyani Priyadarshan and Ivana playing the leading ladies of Sivakrthikeyan. Arjun, Vivek and Robo Shankar have also been roped in to play vital roles. Action King Arjun Sarja is also one of the lead actors of the film. RD Raja and KJR Studios are bankrolling this venture, while Geroge C Williams and Ruben are in charge of the film’s cinematography and editing.Touted to be an action thriller, fans have high expectations from this film as PS Mithran has made Irumbu Thirai, one of the popular hits from Tamil cinema in recent times. Yuvan Shankar Raja is going to compose music for this film.
Students sit for a public examination. Prothom Alo File PhotoQuestion paper leaks have become a regular phenomenon in the country’s public examinations of late, while many question papers are printed full of errors, leaving the nation’s education system in jeopardy.Until now, these acts-students copying from others’ scripts, teachers telling examinees the answers, or question papers going outside the exam centres-were done covertly. However, the situation has worsened and leaked question papers are now sold on social media or at the dormitories in the open.The number of public exams has increased in the country, which means the number of examinees has increased as well. About 7.5 million students are appearing for four public exams – PEC (Primary Education Completion), JSC (Junior School Certificate), SSC (Secondary School Certificate) and HSC (Higher Secondary Certificate).Numerous faults in the question papers and wholesale adoption of unfair means are creating social instability. However, the education ministry, the primary and mass education ministry, and the education boards-all are failing to take effective measures to address the problem.There was a rumour that the question paper of PEC’s Science exam held on Wednesday was also leaked.Md Sohrab Hossain, secretary at the education ministry’s Secondary and Higher Education Division, told Prothom Alo on Wednesday, “Leaking of question papers cannot be prevented in the current process. We have formed committees to check the feasibility of having separate question papers for different exam centres. We shall take steps once we get their report.”Question papers full of errorsThe Bangladesh and Global Studies question paper in the ongoing PEC exam was full of errors.One of the questions there read, ‘What would happen if no the Mujibnagar govt. was formed’.In another question, the ‘liberation war’ was written as ‘freedom fight’.There were several other mistakes, and these mostly happened in Sylhet and Narayanganj areas.Seeking anonymity, two school teachers of English version told Prothom Alo that this was not the only time an English question paper was full of errors. Rather, this happens very often as the translators are not that skilled.Another question read, ‘What was the consequence of the British policy ‘divide and rule’ here?’ and the options were racial discrimination, social discrimination, cultural discrimination and economic discrimination. Students got confused by these options. In most cases incompetent people are being recruited as teachers and education officers, which is worsening the situation further, former professor of Dhaka University’s Institute of Education and Research (IER), Siddiqur Rahman, told Prothom Alo.Qualified people who are morally upright should be appointed to such posts, he observed.The National Academy of Primary Education (NAPE) at Mymensingh prepares the question papers for the PEC exams. As many as eight sets of question papers are printed and used at different locations. It’s the education officers who translate these question papers.NAPE managing director Md Shah Alam acknowledged the mistakes.“It is true that it was a big mistake. But, they cannot see the question papers,” he said, adding that they would look into the issue and take necessary steps.The Home Science question paper of the recently concluded JSC exam was full of errors as well.Last year there were 11 errors in the Mathematics question paper of Jessore Board, five in the Physics question paper of Dhaka Board, seven in Bangla question paper of Rajshahi Board, and 11 in the Bangla and English versions of the Mathematics question paper of the Chittagong Board.At several places exams were held with two-year-old questions. This also happened in 2012 at Kurigram and Habiganj disctricts, and Dhaka’s Keraniganj.Tapan Kumar Sarkar, controller of examinations of the Dhaka education board, said, “We take a number of steps, including blacklisting the people responsible for the errors.”Leaks in days prior to examInvestigation reveals that question papers are not leaked only on the morning of the exam days, but in some instances, as many as two or three days before as well. Along with BG (Bangladesh Government) Press and exam centres, persons at the distribution level are also involved in the leaking.Previously, question papers of one or two subjects used to be leaked occasionally but since 2012 the trend has changed. Question papers of almost all the subjects are being leaked these days.A detective branch (DB) official of Dhaka Metropolitan Police (west) told Prothom Alo they detained Gazirchot AM High School and College principal Md Mozaffar Ahmed and eight others on 27 March for their alleged involvement in question paper leaking.The detainees informed police that being secretary of a centre of the last SSC examination, Mozaffar Ahmed, along with one of his office assistants, would go to collect question papers from Savar model police station early on exam day. The then Savar upazilla secondary education officer was one of the question paper distributors there.Principal Mozaffar Ahmed and his office assistant would collect the next exam’s question papers along with the questions of the respective day’s exam and spread that around. Police also found that they used their facebook IDs to disseminate sample questions the night before the exams.Police investigation also revealed that sometimes the same teachers are appointed to prepare question papers for several years. They share the questions with students of their schools and coaching centres in the name of giving suggestions.The investigation also revealed that there is a chance of leaking during the typing of questions at the BG press.Two high-ups of the education ministry and secondary and higher secondary education board of Dhaka acknowledged they changed the English question paper of the SSC exam on exam day as it was leaked the previous night.Earlier in 2014, English and Mathematics question papers of HSC exams were leaked the night before the exams. But from 2015 onwards, some teachers have been breaking the seals of packed question papers just 1-2 hours before the exams and sending out images of the questions. The same happened in the recently concluded JSC MCQ (multiple choice question) exam.“[People used to] leak question papers before too, but that was limited. It has increased recently. A good student gets frustrated when he sees that a bad one is doing well getting leaked questions. [As a result] they lose confidence as they grow up. Quality of education is being severely hampered,” said BUET (Bangladesh University of Engineering and Technology) professor M Kaykobad.Education minister Nurul Islam Nahid, however, said on several occasions that some miscreants known as teachers are leaking questions on the exam days. They are under surveillance and being seized.Identical question might act as boomerangThe education ministry plans to print question papers at the centres on the day of a public exam, to curb the trend.Several officials of the education ministry, though, informed that the plan will not be implemented in the next SSC exam. BG press will print the question papers again.As eight boards will use identical question papers in the next SSC exam, officials of the education ministry suspect the situation will worsen. Questions leaked at one place will spread quickly across the country and create havoc.*This piece, originally published in the Prothom Alo print edition, has been rewritten in English by Nusrat Nowrin
For many immigrant students in Baltimore the Trump administration’s focus on deporting illegal immigrants has lead to constant praying that they or their family will not get picked up and deported by police.Franca Mueller Paz (right) outside with activist Yesenia (left) protesting recent deportations with their dance group Naciones Unidos (United Nations). (Photo credit: Casey McKeel)This fear has infiltrated the school system, from students and parents alike, leading to a spike in absences among immigrant students. This fear has also caused more distractions in the classroom, such as more texting in class so students can keep abreast of their family’s whereabouts. A delayed response has caused panic for more than one student this year, according to Franca Muller Paz, the adviser for Latinx Rising, a Latino/an organization at Digital Harbor High School in Baltimore.According to a memo distributed by Baltimore City Public Schools, school police and personnel are not allowed to ask a student’s status. The memo also states that Baltimore City Police are not supposed to ask for anyone’s legal status while patrolling the streets.However, due to an increased focus by the Trump administration on any immigrant in America illegally, almost any trip out of this house is a cause for alarm.Muller Paz said that an immigrant parent confided in her that she was uncertain where to purchase her child’s poster board for a class project. Undocumented immigrants, she said, are afraid that ICE raids may occur at stores such Walmart and Walgreens. In addition, absence rates among children of immigrants are rising.During a recent parent-teacher conference, one of the undocumented parents confided in her, teary-eyed, that she did not know how much longer she could continue to live in such conditions.Muller Paz said in an email to the AFRO, “The fear cannot be alleviated as long as systematic deportations of innocent people continues.”According to CNN, ICE removed 54,564 individuals, including 30,667 convicted criminals and 23,897 non-criminals, during the first three months of the Trump presidency. This is slightly lower than the number removed during the Obama administration during the same time period in 2016.While the number of deportations are currently lower under Trump, the president has vowed to increase them substantially. In an effort to fight back, the Latino students within the Baltimore City Public School system have formed Organized Youth in Education (OYE) to rally for students’ rights and to promote policies that supports immigrant families and students.
Explore further (PhysOrg.com) — With its unique double-helical structure, DNA has the ability to be used as a programmable building material to construct designer nanoscale architectures. Complex DNA architectures could have a variety of applications, from DNA-based nanomotors to biosensing and drug delivery. Taking the research a step forward, researchers have recently constructed a nanometer-sized tetrahedron from a single strand of DNA, using a method that could have advantages for assembling similar structures on a large scale. Front and top views of the 3D molecular model of the tetrahedron. Image copyright: Zhe Li, et al. This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only. The researchers, from Arizona State University (ASU) and the Hong Kong University of Science and Technology (HKUST), have published their results in a recent issue of the Journal of the American Chemical Society. As the researchers explain, the variety of different artificial DNA constructions has been increasing. So far, 3D DNA nanostructures are made from multiple DNA strands (oligonucleotides) with deliberately designed sequences. In this new study, Hao Yan of ASU, Yongli Mi of HKUST, and their colleagues have shown that DNA tetrahedrons can now be self-folded from only a single DNA strand. In addition, they demonstrated a method to replicate the DNA tetrahedrons in vivo, which could also be applied to the design and replication of other DNA nanostructures in the future.“A self-folded 3D nanocage that can be replicated in vivo tells us how powerful nature’s machineries are,” Yan and Mi told PhysOrg.com. “DNA nanostructures can serve as scaffolds to organize other material with controlled spatial arrangement. Spatial dependent biomolecular/nanomaterial interactions can thus be tuned and studied.”The DNA tetrahedrons, made of four triangular faces, were constructed from a DNA strand that was 286 nucleotides long. The tetrahedron’s six edges were composed of double helices: five were identical (double helical), while the sixth edge had a more complex “twin double-helical” structure. Four of the edges contained a cleavable site in the center, and all four vertices consisted of an unpaired thymine base to allow adequate flexibility for folding at these corners. Once the DNA strand was paired in this way, the researchers annealed the DNA in a process of heating and then cooling. When annealed, the DNA strand self-assembled into the seven-nanometer-long tetrahedron shape by combining the appropriate base pairs together. After confirming the successful assembly of the DNA tetrahedron, the researchers then developed a method to replicate the nanostructures using in vivo cloning in order to produce the nanostructures on a large scale. The researchers inserted one of the tetrahedrons into a cloning molecule called a phagemid, and then recovered several replicated tetrahedrons through a process of restriction digestion of the phagemid. This method is fully scalable, with the yield of cloned structures proportional to the size of the culture medium. As the researchers explain, using only a single DNA strand for creating nanostructures has several advantages, including simplifying the assembly process, increasing yield, offering the ability to scale up production, and creating structures with longer life spans in biological systems, such as inside living cells. This property is especially appealing for in vivo applications such as biosensing and drug delivery. In the future, the researchers hope to build on this method to synthesize nanostructures out of RNA, as well as build other complex shapes.More information: Zhe Li, Bryan Wei, Jeanette Nangreave, Chenxiang Lin, Yan Liu, Yongli Mi, and Hao Yan. “A Replicable Tetrahedral Nanostructure Self-Assembled from a Single DNA Strand.” J. Am. Chem. Soc. Doi: 10.1021/ja903768fCopyright 2009 PhysOrg.com. All rights reserved. This material may not be published, broadcast, rewritten or redistributed in whole or part without the express written permission of PhysOrg.com. Citation: Scientists Build Nanostructures out of Single DNA Strands (2009, September 8) retrieved 18 August 2019 from https://phys.org/news/2009-09-scientists-nanostructures-dna-strands.html Using living cells as nanotechnology factories
Dingo The dingo is considered a “pure” prehistoric dog, which was brought to Australia tens of thousands of years ago by the Aborigines. While they have in the past been associated with humans, they have adapted to surviving “wild” in the Australian outback. The dingo lies somewhere between the wolf, its ancient ancestor, and the domestic or pet dog, and has cognitive differences between the two. There has been little research done on dingoes, even though studies would aid in the understanding of the evolution of dogs, and it was unknown whether the dingo was more “wolf-like” or “dog-like”.Researchers in South Australia have now subjected the Australian dingo (Canis dingo) to the classic “detour task,” which has been used by previous researchers to assess the abilities of wolves (Canis lupus) and domestic dogs (Canis familiaris) to solve non-social, spatial problems. The detour task involves placing a treat behind a transparent or wire mesh fence. The dog can see the food but cannot get to it directly and has to find its way along the fence and through a door and then double back to get the food. Previous research has shown wolves are adept at solving the problem quickly, while domesticated dogs generally perform poorly and fail to improve significantly even after repeated trials. The wolves were also able to adapt easily when conditions were reversed, but pet dogs also generally fared poorly at this task.Until now dingoes had not been tested, so lead researcher, PhD student Mr. Bradley Smith of the School of Psychology at the University of South Australia, decided to subject 20 sanctuary-raised dingoes (Canis dingo) to the V-shaped detour task, in which a V-shaped fence is the barrier to the treat (a bowl of food) placed at the intersection point of the V, and the detour doors swung either inward or outward.The dingoes were randomly assigned to one of four experimental conditions previously used to test dogs and wolves. These were the inward or outward detour (with doors closed), inward detour (with doors open), and inward detour (with a human demonstrator). Each dingo was tested four times and then given a fifth trial with the conditions reversed.The results showed the dingoes completed the detour tasks successfully, and they achieved fewer errors and solved the problems more quickly (in around 20 seconds) than domestic dogs tested in previous research. Unlike domesticated dogs in previous studies, the dingoes did not look to humans for help, and only one dingo even looked at the human when solving the problem. This behavior was much more similar to findings with wolves than for pet dogs.The findings were published in the journal Animal Behaviour. All tests were carried out at the Dingo Discovery Centre in Victoria. (PhysOrg.com) — Studies in the past have shown that wolves are smarter than domesticated dogs when it comes to solving spatial problems, and now new research has shown that dingoes also solve the problems well. Citation: Dingoes, like wolves, are smarter than pet dogs (2010, June 11) retrieved 18 August 2019 from https://phys.org/news/2010-06-dingoes-wolves-smarter-pet-dogs.html © 2010 PhysOrg.com More information: References: — dx.doi.org/10.1016/j.anbehav.2010.04.017 — courses.media.mit.edu/2003spri … ciallearningdogs.pdf– dx.doi.org/10.1006/anbe.2001.1866 Study challenges popular image of dingo Explore further This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no part may be reproduced without the written permission. The content is provided for information purposes only.
Darjeeling: The Darjeeling Terai Dooars Plantation Labour Union (DTDPLU, affiliated to the Gorkha Janmukti Morcha) will stop the dispatch of tea from Hill tea gardens from Thursday. The Joint Forum of Tea Unions will stop the plucking of leaves in the tea gardens from March 11. The move comes in protest against the non-payment of arrears in around 60 percent tea gardens in the Hills.This is the time of the premium first flush tea, which is exported. “In January 2018, the daily wages of tea garden workers had been increased by Rs 17.50. However, in most of the gardens in the Hills, the increment took effect from March 2018. A year has passed and the arrears have still not been paid,” stated Balam Tamang, president, Darjeeling sub-division committee, DTDPLU. Also Read – Bose & Gandhi: More similar than apart, says Sugata BoseTamang stated that upon hearing about the blockade of tea dispatch, the Darjeeling Tea Association has called for a meeting of the management of the gardens that have not paid the arrears and trade union representatives on Friday. “We will stop tea dispatches from Thursday. Depending on the outcome of the meeting on March 8, we will decide on our future course of action,” stated Tamang. The Joint Forum (conglomeration of 6 unions) has launched a dharna at the Darjeeling Tea Association. “We will hold gate meetings from Thursday till March 9. If arrears are not paid by March 10, we will stop the plucking of tea leaves from March 11,” stated J B Tamang, convener of the forum. It may be mentioned that there are 87 tea gardens in the Darjeeling Hills.
5 min read With the speed of innovation today, technology becomes obsolete practically the minute it’s available. And now with two always online smartphones in use for every nine people on the planet, according to Business Insider, there appears to be no satisfying the information consumption of hyperconnected users. We are past the age of “smart” and moving into the age of “smarter.”This deluge of always-on technology has also created a wave of disruptive applications that are empowering today’s consumers as never before. But customer service has been left huffing, puffing and lagging behind. With 26 billion devices projected to be connected via the Internet of Things by 2020, a blender might issue an alert before it’s going to break or a furnace may dispatch an email indicating it needs servicing before the owner knows it does. But what’s yet to be figured out is how to use that information to provide a seamless and exceptional experience that satisfies consumers before they express a desire to be satisfied.People want to engage with the companies they do business with on their terms. But most companies have been slow to respond to this fundamental shift in the customer-company relationship. Because of this, only the companies that make customer experiences as smart as the products and services they support will hold an advantage over their more reactionary competitors. And while there is no simple app for smart customer service, here some things enterprises should know:Related: Will Your Company Be a Leader of the Customer-Service Revolution?1. Care across channels can take continuity to a smarter level.When consumers use smart devices, their expectation is clear: engagement with a company on all channels (voice, text, instant message chat) with a continuity and consistency of care between them all. Companies must drive a smarter experience by correlating one interaction to the next regardless of how each contact was started and where it finishes. Similar to smart products, these channels should be able to share information like an “Internet of Channels” so the customer-service dots are connected to provide a seamless and consistent experience.This is a critical piece of the puzzle for the future of customer engagement. Consumers will no longer tolerate having to repeat themselves or go through multiple steps every time they contact customer service. Pet insurance company Trupanion does this: Its customers can move from an email, to chat and then to a voice session without interruption and without starting over. This smart experience is one of the reasons why the company has such a fiercely loyal and growing customer base.Related: 8 Ways the ‘Internet of Things’ Will Impact Your Everyday Life2. Harness the interconnectedness of smart data.Smart devices have expanded how much and how often consumers are pushing out information about themselves and their habits. This presents enormous opportunity for companies. Through software-driven analysis of customer interactions, companies can now predict in real time what will happen next before an upselling opportunity is lost or a frustrated client decides to cancel his or her service. One way it can do this is by flagging potential telltale terms that a customer might provide. This way the service representative will be able to change the course of the customer experience from poor to better.Look at service pain points. Data on customer-purchase history, interactions and previous complaints need to be at the agent’s fingertips, instantly accessible on every channel, including those for in-person interactions. The faster that data is made available to front-line representatives, the more likely they’ll be able to act on the opportunities the information reveals.Related: 10 Stories of Unforgettable Customer Service3. Smart predictions could keep pace with fast reactions.Research shows that consumers are willing to divulge personal information if it improves their experience or service with a company.Take, for example, the upscale eatery Eleven Madison Park in New York City. The restaurant’s staff googles its guests before they arrive to see where they are from or what they might like to drink so as to deliver a highly customized dining experience. This idea is the essence behind the smarter experience: proactive and predictive engagement. The result is that customers feel like the brand “knows” them.According to RnRMarketResearch, location-based service marketing is predicted to grow 25 percent a year over the next five years. Armed with data from Foursquare check-ins, interaction history, a company now has the ability to proactively serve a gamer who just recently had trouble updating his console by recognizing that he is in the area and dropping him a store credit for the season’s hottest new game.Or a company can predict that a customer might need allergy medication based on the local pollen count and the number of days since the person’s last refill, then send that individual a reminder when close to the pharmacy. It’s like “nesting” the customer: the gathering data through all points of engagement that the individual has with a company so as to anticipate his or her needs and create smarter experiences.The future of customer care will be a completely synchronous response, able to call upon any resource, any individual and any piece of data to deliver an experience that meets that consumer expectation. By creating a seamless relationship between omni-channel communication, analytics and predictive, proactive communications, companies can create the smarter experiences consumers, and their smart products, demand.Related: Why the Future of Retail Will Blow Your Mind Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right. Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals Opinions expressed by Entrepreneur contributors are their own. July 24, 2014 Register Now »
Travelweek Group Share Thursday, January 19, 2017 Posted by Margaritaville Beach Resort Grand Cayman now accepting reservations << Previous PostNext Post >> GRAND CAYMAN – Reservations are now open for Margaritaville Beach Resort Grand Cayman, the multi-million-dollar renovation project situated on Grand Cayman’s famous Seven Mile Beach.Nightly rates start at US$229, depending on room type, for stays beginning after Feb. 4. Each of the 285 rooms will feature a work desk, walk-in shower or tub, 55-inch LCD television, high-speed Wi-Fi, Keurig coffeemaker and more.Other hotel amenities include the 5 o’Clock Somewhere Bar & Grill, now open during the resort’s soft opening phase. Following shortly thereafter will be License to Chill Bar and Margaritaville Coffee Shop. A complete soft opening will also include 109 guestrooms, the resort’s main pool and a signature steakhouse called YARA.Once complete, Margaritaville Beach Resort Grand Cayman will feature an activity pool with a waterslide, a large pool with swim-up bar, a zero-entry kiddie pool area, an adult-friendly pool, live entertainment, retail shops, complimentary kids club, 24-hour fitness centre, flexible meeting and event space, an on-site Red Sail Sports Desk, and six food and beverage venues.More news: Flight Centre Travel Group takes full ownership of Quebec-based agency“We have worked tirelessly over the past 18 months to create an incredible, one-of-a-kind island getaway and we are thrilled to celebrate this milestone, opening reservations,” said Michael Evans, executive vice president of HHG Holdings, the ownership group for Margaritaville Beach Resort Grand Cayman. “We look forward to welcoming guests for what we know will be an unforgettable Caribbean escape featuring warm, authentic Caymanian hospitality and of course, the Margaritaville lifestyle!”For more information go to MargaritavilleResortGrandCayman.com.
Monday, February 12, 2018 Share Posted by Playacar Palace shows off its complete transformation MIAMI — Palace Resorts’ Playacar Palace, the brand’s luxury retreat in Playa del Carmen, has reopened following an extensive US$14 million multi-phase renovation.The latest refurbishment marks the hotel’s second phase of renovations since it opened its doors in December 2005.Photo courtesy of Palace ResortsThe transformation “was designed to elevate the resort to the highest possible luxury standards”, says Palace Resorts.Renovation details include upgrades to guest rooms, lobby, front desk, restaurants, and lounge areas.Each of the 201 rooms boasts new décor, installation of modern furnishings, enhanced showers and vanity areas, top-of-the-line Lavazza coffee makers and advanced jets added to the in-room double whirlpool tubs.The property’s existing ‘Walk Out’ suites now feature a private terrace which adds to the romantic ambiance.Suite access is now available via wearable tech wristbands, allowing guests to open the door to their suites with a wave of the hand.Photo courtesy of Palace ResortsKeeping the keyless addition consistent, by downloading the Palace Resorts app via their mobile phone (available in the App Store and Google Play), guests can also open their room doors with their phones.More news: Marriott Int’l announces 5 new all-inclusive resorts in D.R. & MexicoTechnological upgrades were also made to the property’s AC systems, featuring new hydraulic systems to ensure the resort meets eco-friendly standards.“As a brand, we are always looking to reinvent ourselves and elevate each part of any guests experience. It’s not only about being better but also about offering our guests a completely unique experience, while offering the highest quality of standards,” said Gibran Chapur, Executive Vice President of Palace Resorts.“The renovations to Playacar Palace are only one of the many ways, our brand continues to evolve and stay ahead of the most demanded trendy in the luxury all-inclusive We are proud to open our doors to the newly-revamped Playacar Palace.”Photo courtesy of Palace ResortsThe property’s main restaurant, Café del Mar, now has new furniture and reupholstery. The venue now features a cold show cooking area where guests can see chefs artistic plating-style each dish as it receives its final touches before making its way to the table.The Italian cuisine restaurant formerly known as Terraza has reopened as Bocelli, sporting a new style and menu, that’s in line with the brand’s look and feel. The newly released menu features some premium quality Certified Angus Beef cuts in tasteful signature dishes such as Controfilleto e Formaggio, Ribeye con Grani di Pepe and the ever-popular Petit Filet. To accompany these flavorful dishes will be the brand’s own pasta which is created by an expert team of chefs in-house. Antonio Bachour’s decadent desserts are also now part of the offerings at Bocelli.Photo courtesy of Palace ResortsLast but not least, Momo, known for its traditional oriental cuisine, features a new menu built to create a culinary sharing experience for the whole dining party. Featuring items such as Maki sushi, Nigiri, Special Sushi Cakes, Temaki and more. Antonio Bachour’s new desserts will be included throughout the property’s new culinary upgrades at each restaurant.More news: Flights cancelled as British Airways hit by computer problemGuests who book a stay of five nights or more are privy to what Palace Resorts says is the most valuable vacation promotion on record – $1,500 resort credit – which can be used on spa and beauty salon treatments, golf outings, romantic dinners, wedding packages, and off-site excursions and tours.Photo courtesy of Palace Resorts Travelweek Group << Previous PostNext Post >> Tags: Palace Resorts